{"id":5383,"date":"2019-12-13T15:40:26","date_gmt":"2019-12-13T13:40:26","guid":{"rendered":"https:\/\/www.xetnet.fi\/customer-service\/"},"modified":"2024-04-12T16:58:32","modified_gmt":"2024-04-12T13:58:32","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.xetnet.fi\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#ddebf3″ background_enable_image=”off” custom_padding=”114px||114px||true|” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_font=”Arvo|700|||||||” header_text_color=”#003652″ header_font_size=”48px” header_2_font=”Arvo|700|||||||” header_2_text_color=”#003652″ header_2_font_size=”48px” background_layout=”dark” custom_margin=”||0px||false|false” header_font_size_tablet=”48px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”48px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Customer service, contact information<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”45px||45px||true|” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ custom_padding=”20px||54px|||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_2_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

XetNET Customer service<\/h2>\n

We serve our customers by telephone, through this website and by email. On these pages, we also provide instructions for using our services.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Teksti” _builder_version=”4.16″ header_2_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Contact Information<\/h3>\n

Phone: +358 (0) 29 170 0818<\/a>
\nEmail: info@xetnet.com<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ header_2_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Support service<\/h3>\n

Phone: 029 170 0817<\/a>
\nEmail: support.en@xetnet.com<\/a>
\nAs our customer, you can also use the support system found in the management interface.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ header_2_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Sales<\/h3>\n

Phone: +358 (0) 29 170 0818<\/a>
\nEmail: sales@xetnet.com<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ header_2_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Call rates<\/h3>\n

For numbers beginning with 029, the cost of the call is 8.35 cents\/call + 14.88 cents per minute from both your mobile phone and your landline number.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_class=”whiteLink” _builder_version=”4.16″ text_font=”|800|||||||” text_line_height=”1.3em” header_2_font=”|700|||||||” background_color=”#0089d0″ background_layout=”dark” custom_padding=”40px|40px|40px|40px|false|false” inline_fonts=”Elegant Icons” global_colors_info=”{}”]<\/p>\n

As our customer, you can also use our support system at:<\/p>\n

https:\/\/customers.xetnet.fi\/<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ header_2_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Remote support software<\/h3>\n

Sometimes things get easier when we see exactly the same as you.<\/p>\n

If we ask you to install remote support software on your machine, you can download and run it from https:\/\/get.teamviewer.com\/xetnet<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#0089d0″ background_enable_image=”off” custom_margin=”||0px||false|false” custom_padding=”69px||69px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ custom_padding=”26px|||||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_class=”whiteLink” _builder_version=”4.16″ header_font=”Arvo|700|||||||” header_font_size=”60px” header_2_font=”Arvo|700|||||||” header_2_text_align=”left” header_2_text_color=”#ffffff” header_2_font_size=”48px” background_layout=”dark” custom_margin=”||0px||false|false” custom_padding=”||15px||false|false” header_2_font_size_tablet=”48px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Mailing address<\/h2>\n

XetNET Web Services
\nMaahisentie 5
\n37560 Lemp\u00e4\u00e4l\u00e4<\/p>\n

Contact point according to Article 21 of the Information Society Services Act:<\/p>\n

Xetpoint Oy \/ XetNET network services
\nMaahisentie 5, 37560 Lemp\u00e4\u00e4l\u00e4
\ninfo@xetnet.fi
\nPhone: +358 (0) 29 170 0818<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.xetnet.fi\/wp-content\/uploads\/2019\/10\/autentikoiva-smtp-authenticating-smtp.png” _builder_version=”4.16″ max_height=”310px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”49px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”27px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider divider_style=”dotted” divider_weight=”6px” _builder_version=”4.16″ width=”200px” module_alignment=”center” custom_margin=”10px||10px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ header_font_size=”60px” header_2_font=”Arvo|800|||||||” header_2_text_align=”center” header_2_font_size=”48px” custom_margin=”||0px||false|false” header_2_font_size_tablet=”48px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Your reliable partner<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ custom_padding=”20px||54px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.xetnet.fi\/wp-content\/uploads\/2016\/08\/Avainlippu-suomeksi.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.xetnet.fi\/wp-content\/uploads\/2023\/04\/LOGO_PLATINUM_STANDING_BLACK_EN_429766.svg” _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” title_text=”LOGO_PLATINUM_STANDING_BLACK_EN_429766″ sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_2_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Company<\/h2>\n

XetNET<\/strong> is an auxiliary company registered with Xetpoint Oy (Business ID: 1778444-6) under which we provide web hosting<\/a>, virtual server<\/a>-, cloud and capacity services.<\/p>\n

We are a Finnish family business operating since 2002. As proof of our reliability and domestic and European orientation of our operations, we have been granted the right to use the Key Flag symbol by the Finnish Work Association.<\/p>\n

We are a solid and profitable partner, as evidenced by the fact that we have received AA-AAA credit ratings<\/strong> from Suomen Asiakastieto Oy and Bisnode Finland Oy.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.xetnet.fi\/wp-content\/uploads\/2019\/04\/AAA-logo-2019-FI-transparent.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.xetnet.fi\/wp-content\/uploads\/2018\/03\/AAA-logo-2018-FI-165px.jpg” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image 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Already our customer?<\/h2>\n

Access Customer Portal to open a support ticket.<\/p>\n

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